Refund Policy

Overview

This policy explains refund, cancellation and subscription terms for paid services on ProfileSity, including courses, events, subscriptions, application services and other enabled features.

Course Refunds

Full refund within 14 days of purchase if less than 20% of course content has been accessed
No refund after 14 days or if more than 20% of content has been viewed
Free courses are not eligible for refunds
Refunds are processed to the original payment method within 5-10 business days

Event and Expo Tickets

Full refund if cancelled more than 7 days before the event
50% refund if cancelled 3-7 days before the event
No refund within 48 hours of the event start time
If an event is cancelled by the organiser, full refunds will be issued automatically
Free event registrations can be cancelled at any time

Subscription Plans

Monthly Subscriptions

Cancel anytime before the next billing date
Access continues until the end of the current billing period
No partial refunds for unused portions of the month

Annual Subscriptions

Full refund within 30 days if the subscription is unused
Pro-rata refund available within 30 days based on usage
No refund after 30 days

Application Services

Fees paid for application processing, document verification or advisory services may be refundable based on the service stage:

Before work begins: Full refund
Work in progress: Partial refund based on completion stage
Completed services: No refund

How to Request a Refund

Log in to your ProfileSity account
Go to Settings → Purchases & Subscriptions
Select the item you wish to refund
Click "Request Refund" and provide a reason
Our team will review and respond within 3 business days

Alternatively, email refunds@profilesity.com with your account email and purchase details.

Exceptions

Refunds may not be available for:

Services clearly marked as non-refundable
Purchases made using promotional credits or vouchers
Accounts suspended for policy violations
Fraudulent purchases or chargebacks

Consumer Rights

This policy does not affect your statutory consumer rights. If you are in the EU/EEA, you may have a 14-day withdrawal right for online purchases. Local consumer protection laws may provide additional rights.

Contact

Refund Requests: refunds@profilesity.com

General Support: support@profilesity.com